In our job, reliability is one of the most important aspects of manners. We must be able to rely on each other’s word at all times and have the certainty that tasks that have been assigned will also be taken care of.

We are often in meetings. Either on-site, in the office, or in our various projects in online conferences. It takes a lot of tact to adapt to different situations. Certain topics are therefore discussed in peace and at a well-chosen time. We know when certain things are appropriate and when they are not.

Politeness and a friendly demeanor are simply part of the job, not only during contact with customers but also towards colleagues. This includes not only the well-known manners of “please” and “thank you”, but also a generally friendly and open-minded manner.

We start every morning with a friendly “Hello!” and many jokes. In order to maintain personal contact in remote teams, we exchange information in video conferences or via chat messages.

We always make sure that no colleague or customer is left alone with his or her problem or work. We always have an open ear for each other and see where we can support each other. A simple question, “Can I help you with this?” is a gesture of helpfulness. “We work together to achieve success.”

We call ourselves “onexip family”, and that’s how we treat each other within our team – just like a family. Everyone can get involved, and bring in their ideas or suggestions for change. We are always there for each other, even beyond our professional work.